USER / CUSTOMER ACCESS CONDITIONS
Users of the website https://store.rompoda.com are entitled to free access to the public information contained therein. Any user who accesses the website https://store.rompoda.com is entitled to register as a customer and may therefore benefit from special offers and receive information about them through promotional channels such as newsletters and others.
USER REGISTRATION
Before completing the purchase of any of the products offered by Géneros de Punto Rompoda S.L. through its website https://store.rompoda.com, the customer/user must first register and provide the personal data required to formalise the sales contract.
Users may only enter into contracts and place orders if they are of legal age. Otherwise, responsibility for orders placed by minors shall rest with their parents or legal guardians.
To place orders on the website, each customer shall voluntarily provide their personal data under their own responsibility. This data will be protected in accordance with data protection legislation. The customer is responsible for maintaining the privacy of both their user account and their password for accessing https://store.rompoda.com, and Géneros de Punto Rompoda S.L. shall not be held liable for any consequences arising from their improper use.
DELIVERY CONDITIONS
Orders will be sent through the most suitable transport company. Depending on the destination, delivery will take between 1 and 3 working days from the time the order leaves our premises. This period may depend on the conditions of the transport company appointed to make the delivery and the delivery method selected by the customer.
Orders with free scheduled delivery will always be delivered to the school or partner shop. These scheduled deliveries will be made in accordance with the timetable agreed with the school. Customers may also choose alternative delivery methods, at their own expense, and specify the address to which the order should be delivered. Once the order has left our warehouse, the delivery address cannot be changed and delivery charges cannot be refunded.
All products are fully insured against damage or loss occurring during transport. Any claim must be made within 24 hours of delivery. Claims made more than 24 hours after delivery will not be accepted.
Please note that home deliveries only include delivery to the entrance of the building.
PAYMENT METHODS AVAILABLE
When placing an order, the customer may freely choose from the payment methods made available by https://store.rompoda.com:
1.- BANK TRANSFER:
You may also make the payment at any BBVA branch or cash machine.
The order reference must be included in the payment description.
Bank: BBVA
IBAN: ES60 0182 4567 1702 0025 6698
Orders paid using this method will only be processed once the payment has been confirmed in Rompoda’s bank account. It is very important that customers include the order reference in the payment description when making a deposit and/or bank transfer. If payment is not received within 30 days, the order will be cancelled.
2.- CREDIT CARD:
NO additional bank interest charges will be applied to credit card payments.
3.- GOOGLE PAY: You can use Google Pay to pay for your order by clicking the “Pay by card and Google Pay” option. At the top, you will be given the option to pay by card, and directly below it you will find the Google Pay button.
4.- BIZUM:
Please remember that the number requested is your own telephone number. You must then enter the Bizum PIN code available in your application.
COLLECTION AT ROMPODA
Once your order has been confirmed through the online shop, you may request to collect it from our premises. To do so, please contact our customer service department via WhatsApp on 642 59 72 71. Our agents will change the delivery method and, once your order is ready for collection, you will receive an email containing the collection instructions and opening hours. Please remember to check your SPAM folder regularly.
INVOICING
Invoices will be sent to the email address provided by the customer once payment for the order has been confirmed.
Customers who require an invoice for their purchase are hereby informed that, in accordance with Royal Decree 1496/2003, published in the Spanish Official State Gazette of 29 November 2003, the deadline for issuing invoices is the 16th day of the month following the month in which the corresponding purchase was made.
If you wish to change your invoicing details, provided that the invoice has not yet been issued, you must submit a written request by email, stating the correct invoicing details and the order number.
Rompoda.com advises that invoices cannot be amended after they have been issued, in compliance with the legislation currently in force. (Royal Decree 1496/2003 on invoicing regulations, as amended by Royal Decree 87/2005). The invoice will be issued in the name of the individual or company placing the order. Customers must therefore ensure that the order is placed using the correct name. Changes cannot be made afterwards.
For personal data protection purposes, duplicate invoices will only be issued to the account holder. Customers may also download their invoices from their online shop profile in the “My orders” section.
PRODUCT INFORMATION
https://store.rompoda.com provides technical descriptions of the products offered, together with photographs illustrating them. Although this information is prepared within the limits of available technology and in accordance with the highest market standards, it may be subject to possible transcription, pricing and/or product image errors.
PRODUCT AVAILABILITY
Rompoda is committed to ensuring that published items remain available at all times. However, exceptional circumstances involving multiple simultaneous orders or other circumstances beyond the control of Rompoda and its suppliers may cause the anticipated stock to become unavailable. In such cases, the order will be cancelled and neither party shall be entitled to compensation for any failure to fulfil the obligations undertaken, consequential loss or loss of profit.
Please bear in mind that https://store.rompoda.com is always subject to stock availability. In the event that a product is out of stock or unavailable, the customer will be informed as soon as possible.
CANCELLING AN ORDER
An order may only be cancelled if it has not yet been processed and invoiced.
To cancel an order, simply contact us via WhatsApp on 642 59 72 71 and provide the reference of the order you wish to cancel.
If you selected “Payment by bank transfer” as your payment method and have already made the transfer or deposit, you must also provide us with your bank details (account number) so that we can refund the money. This request must be made in writing.
If you cancel an order after the established deadline and the product has already been dispatched, we must request its return from the carrier and wait for it to arrive back at our premises before refunding the purchase amount. Where applicable, Rompoda will deduct the outbound and return delivery costs.
RETURNING A PRODUCT UNDER THE RIGHT OF WITHDRAWAL
https://store.rompoda.com provides a simple process through which customers may exercise their right to withdraw from the purchase of an item. Customers wishing to return one or more items have 30 calendar days from the date on which the order was delivered to submit their request through the online shop. Detailed instructions are always available at the bottom of the website under “Managing exchanges / returns”.
The buyer has 30 calendar days to withdraw from the purchase without penalty and without having to provide a reason, provided that the products remain in their original condition and include their original packaging, accessories, wrapping and any other components. Once our after-sales customer service department has accepted the customer’s right of withdrawal or revocation, we will refund the amounts paid within a minimum of 72 hours and a maximum of 14 days, deducting any transport costs and costs arising from the payment method where applicable. Where a product is unused, unopened and shows no signs of wear, the right of withdrawal due to non-conformity will be accepted immediately. The customer must also take the items being returned and the withdrawal form to our collection points.
The withdrawal period expires 30 calendar days after the date on which you, or a third party appointed by you other than the carrier, acquired physical possession of the goods.
When Rompoda receives a returned product, it will inspect it. Returns will only be accepted for products that are in perfect condition and have not been used, handled or personalised by the customer. Please remember to include the returns form with the product. If the product is not received in its original packaging, or if the packaging is in poor condition, a deduction will be applied for depreciation. If any of the above requirements are not met, the return will not be accepted. Once the items have been assessed and their condition verified, the amount will be refunded using the same payment method used to pay for the order.
IMPORTANT NOTE: Rompoda will bear the direct cost of returning the goods.
RETURNING A FAULTY PRODUCT
Items distributed by Rompoda are covered by the statutory two-year guarantee for repair or replacement in the event of manufacturing defects, in accordance with the legislation currently in force.
Defects or damage caused by incorrect use or handling of the material, or wear resulting from its normal use, are not covered by this guarantee.
Any reduction in the functionality of an item arising from limitations in its design is also excluded from this guarantee. Please consult the washing and care recommendations on the label and seek specialist advice from our Customer Service Department.
The customer must notify us of the defect in the item by submitting a request through the online shop. Detailed instructions are always available at the bottom of the website under “Managing exchanges / returns”. You may also report the defect via WhatsApp on 642 59 72 71.
Please bear in mind that, in most cases, the item will be repaired rather than replaced. Only if the repair fails to remedy the defect will the item be replaced or, if replacement is also not possible, the product price refunded.
Important: All exchanged and returned products, regardless of the reason, must always include their original packaging, accessories and labels. Returned products will be inspected when they arrive at our premises. If we determine that the product does not have the problem reported by the customer, the return will not be accepted.
SIZE OR ITEM EXCHANGES
The buyer has 180 calendar days from receipt of the order to request a change of size or product, or to return the product.
Detailed instructions are always available at the bottom of the website under “Managing exchanges / returns”.
Please note that, once 30 calendar days have elapsed from receipt of the purchase, any refund due for returned items will be issued in the form of a shopping voucher.
GENERAL TERMS OF CONTRACT AND USE OF THE WEBSITE
Géneros de Punto Rompoda S.L. is a Spanish limited company with registered address at c/ Vallès, 42-44, 08303 Mataró, Barcelona - Spain, entry B, tax ID (CIF) B-60746757, which sells online through the site www.rompoda.com and its subdomains.
The general terms of contract of Géneros de Punto Rompoda S.L. for internet sales are those set out below, and apply to any purchase made while these terms are published on the website www.rompoda.com .
The services offered by Géneros de Punto Rompoda S.L. through this website shall be governed by the conditions contained in this agreement. Géneros de Punto Rompoda SL reserves the right to amend the contractual offer, comprising these general terms and conditions and the list of products and prices, at any time. However, such amendments will not apply to orders already placed, which will always remain subject to the availability of the purchased item.
The prices and availability of the products displayed on www.rompoda.com are valid while stocks last.
Orders are dealt with in strict order of receipt.
Orders will be processed strictly in the order in which they are received.
For all purposes, users will be deemed to have accepted the conditions and rules of use set out herein if they tick the box marked “I unreservedly accept the conditions of sale” before completing their order.
Pursuant to Spanish Organic Law 15/1999 of 13 December on the Protection of Personal Data, Géneros de Punto Rompoda S.L. informs users that the personal data voluntarily provided when completing forms will be added confidentially to the database of Géneros de Punto Rompoda SL. By registering, the customer also consents to Géneros de Punt Rompoda S.L. using their personal data to provide information about services or products that may be of interest to them, in all cases in compliance with Spanish data protection legislation. Should Géneros de Punt Rompoda S.L. intend to disclose personal data to third parties, it will first obtain the customer’s consent and inform them of the purpose for which the data will be used.
You may exercise your rights of access, rectification, erasure and objection by submitting a written request to Géneros de Punto Rompoda S.L. at Calle Vallès, 42-44, 08303 Mataró, Barcelona, through the contact section or via WhatsApp on 642 59 72 71.
