School uniform orders must be placed through the Rompoda online shop.
Start from the Rompoda website: https://www.rompoda.com. Once there, click on “Tienda online” (Online shop) and then click on the logo of the foundation your school belongs to.
Next click on “Sign in”:
* IF YOU ARE NOT REGISTERED YET click on “No account? Create one here”. This takes you to the registration form, where you need to enter the details required to create the account from where your orders can be managed.
Once you click the “SAVE” button, the following message will appear asking you to activate your account using the email automatically sent by our system. If you cannot find it in your inbox, please check your spam folder:
* IF YOU ARE ALREADY REGISTERED, enter the email address and password you used to create your account:
Once you have accessed the ROMPODA online store, click the option you need in the top menu to view the products in each category:
You can now add the items you need to your shopping basket by clicking on each garment and selecting the corresponding size and quantity.
Once we have put every item we need in the basket, we go to the checkout by clicking on the button, where a summary of your order will be shown:
At this point, check that the order summary is correct and enter the student’s details.
Then, you may choose an alternative delivery address instead of the school or partner shop, but only if you select express delivery, which is free for orders over €150.
In the next step, select your preferred delivery method.
The final screen allows you to choose from the following payment methods:
1-. Apple Pay. This payment method is available on Apple devices.
2-. BIZUM. Remember that the mobile phone number requested is your own. You will also need your Bizum PIN, which can be found in your banking app.
3-. Bank card via Redsys or Google Pay.
4-. Bank transfer. You make the payment to the following bank account ES60 0182 4567 1702 0025 6698 (BBVA). Please include the order reference in the transfer description. You can also make the payment directly at any BBVA branch or ATM using the same account details.
Once your purchase has been completed, you will receive email notifications whenever the status of your order changes.
Please remember to check your SPAM folder regularly.
* HOW DO I KNOW WHICH SIZES TO ORDER?
1-. A complete set of sample garments is available for you to try on at almost all participating schools and shops. (We recommend using this option whenever possible.)
2-. You can also consult the size chart available on each product page.
* WHEN WILL I RECEIVE MY ORDER?
Orders using the free standard delivery service will be dispatched according to the schedule agreed between Rompoda and the school. These free deliveries will “always” be made to the school or partner shop. Throughout the checkout process, a message in red capital letters will show the expected arrival date of your order if you complete the purchase at that time.
You can also check the order delivery dates at the bottom of the online shop, under the information section entitled “Order delivery dates”
In addition, we offer two express delivery options, both of which allow orders to be delivered to a private address:
1-. GLS ECONOMY: Orders placed before 12 noon will be delivered to the address selected by the customer within two business days. This service is free for orders over €150. A delivery fee will apply to orders below this amount.
2-. GLS 24 H: Orders placed before 12 noon will be delivered to the address selected by the customer on the next business day.
* HOW CAN I REQUEST AN EXCHANGE OR RETURN?
You will find detailed instructions at the bottom of the website, under the information section entitled “Exchanges and returns”.
