At Rompoda S.L. we provide an after-sales service run by our customer service department, which will help you resolve any issues that may arise in connection with our products or deliveries quickly and efficiently.
YOU HAVE A MAXIMUM PERIOD OF 30 DAYS FROM RECEIPT OF YOUR ORDER TO NOTIFY US OF YOUR DECISION TO WITHDRAW FROM THE PURCHASE. Withdrawing from the purchase means that Rompoda will refund the purchase amount. Once that period has passed, no money will be refunded. From 30 days up to 180 days, where any amount is due, Rompoda will issue it in the form of a shopping voucher. These vouchers will be valid for one calendar year.
YOU HAVE A MAXIMUM PERIOD OF 180 DAYS FROM RECEIPT OF YOUR ORDER TO REQUEST AN EXCHANGE OR RETURN. If we have not received notification after 180 days, Rompoda S.L. will not accept responsibility for the matter.
For an exchange or return to be accepted, the garments must not have been worn and must be returned in the same condition in which they were received. That is, in their original packaging with all their labels attached, and must not have been worn or personalised.
Rompoda S.L. will not accept the exchange or return of any garment that does not meet these requirements.
If, for any reason, you are not satisfied with your order, you have 30 working days (counting from the date on which you received it) to return it. (Pursuant to Article 44 of Spanish Law 7/1996 of 15 January on Retail Trade, as amended by Law 47/2002 of 19 December).
Once the goods have been returned and it has been confirmed that all the above conditions have been met, Rompoda S.L. will accept the return and process it accordingly. If the customer requests a refund, it will be issued using the payment method used for the purchase.
- If payment was made by bank transfer, you must provide Rompoda with a bank account number to which the refund can be paid.
IMPORTANT NOTE: If you received any benefit when placing your order because your purchase had reached a certain amount, such as free express delivery, and the total falls below the qualifying amount after deducting the products you wish to return, the value of that benefit will be deducted from the total amount refunded.
In the case of faulty products or incorrect deliveries, Rompoda S.L. will cover all delivery costs. We will not accept carriage-forward deliveries.
Exchanges resulting from an error made by the customer must wait until the next free delivery date or select express delivery, which carries an additional charge.
Steps to request an exchange or return:
From the online shop, click your name in the top-right corner:
Click on “MY ORDERS” to access your order history. If you wish, you can also use the following link: MY ACCOUNT / MY ORDERS.
Next, find the relevant order and click on “details”:
Select the items you wish to exchange or return and indicate the quantity.
In the comment box, explain the reasons for the return: the new size you require, that you ordered the garment by mistake, etc.
Next, click on “REQUEST A RETURN”.
After requesting your exchange/return, you will be taken to the following screen, where you must click “Print”. From this point onwards, there are two ways to proceed, depending on your school:
- COL·LEGI LA SEDA: Please get in touch with Rompoda via WhatsApp on 642 59 72 71.
- ALL OTHER SCHOOLS: You must take the printed returns form and the garments you wish to return, WITHOUT PACKAGING THEM, to the school or partner shop and give them to the person responsible for the garments so that they can validate the exchange or return.
* IMPORTANT * Garments received in a box, such as undershirts or tights, must be returned in their original box. Otherwise, we will not accept the exchange or return.
ROMPODA will accept the return, provided that the conditions detailed above have been met, and will issue a shopping voucher for the value of the items being exchanged. The customer may use this voucher when placing a new order for the correct sizes. SHOPPING VOUCHERS ARE VALID FOR ONE YEAR.
When the customer places a new order for the correct item(s), the shopping voucher will appear in the order summary. Click on the voucher and then on “ADD”. The voucher amount will automatically be deducted from the order total.
Rompoda takes two working days to process exchanges and returns once validation has been received from the school. During September and October, due to the exceptionally high number of exchange and return requests, it may take us up to seven working days to process an exchange or return.
If you need to receive your order in the new sizes quickly, you can place a new order yourself for the correct sizes/items. Once we process your exchange/return, we will refund the returned garments using the same payment method you used for the original purchase.
You will be notified by email whenever the status of your orders or returns changes.
Remember to check your SPAM folder regularly.
